Helping Everyday Aussies Live Better.
Supporting better sleep, recovery and daily vitality for hardworking Australians.
These Changed The Way Aussies Feel Every Day
Frequently Asked Questions
[Unique question #1 tailored to your business products - look at LemurSleep.com example]
[Answer to above question]
[Unique question #2 tailored to your business products - look at LemurSleep.com example]
[Answer to above question]
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Helping Hand Aussies is here for everyday Australians providing simple, effective health solutions that support better sleep, faster recovery and more energy, so life feels easier, days feel stronger, and you can show up feeling your best.
Fast, Free & Secure Shipping Australia Wide
[Rewrite the following to match your brand (use ChatGPT), some brands will offer free postage if the customer spends over approx $50, if your store is like this, then adjust your text accordingly;]
"We believe better sleep shouldn’t have to wait. That’s why we offer fast, free shipping on every order. Your sleep essentials are packed with care and delivered straight to your door so you can start resting easier, sooner."